Payment Policy

At Boxpair, we aim to make your shopping experience simple, secure, and convenient. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our website.

1. Accepted Payment Methods

We accept a range of secure payment methods to make checkout convenient for our customers, including:

Visa

Mastercard

American Express

Discover

Apple Pay

Google Pay

Shop Pay

Klarna

UnionPay

Diners Club

Available payment options may vary depending on your location, device, and eligibility. The payment methods available for your order will be displayed at checkout.

2. Payment Processing

Payment must be completed at checkout when placing your order. Your order will be processed once payment has been successfully authorised and confirmed.

If your payment cannot be authorised or is declined, your order may not be completed. Please check your payment details or contact your payment provider for assistance.

3. Pricing and Currency

All product prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.

The currency used for your order will be shown at checkout. If you pay using a card or account in a different currency, your bank or payment provider may apply currency conversion fees or other charges.

4. Payment Security

We take payment security seriously. Payments are processed through secure payment gateways and authorised payment providers. Boxpair does not store your full payment card details on our servers.

Please ensure that your payment information is accurate and that you are authorised to use the payment method provided.

5. Klarna and Buy Now, Pay Later

Where Klarna is available, eligible customers may be able to choose a buy now, pay later option at checkout. Any applicable payment schedules, eligibility requirements, fees, and terms will be provided by Klarna.

Please review Klarna's terms and conditions before selecting this payment option.

6. Order Confirmation

After successfully placing your order, you should receive an order confirmation by email. If you do not receive a confirmation, please check your spam or junk folder before contacting us.

An order confirmation does not affect any applicable statutory rights you may have as a customer.

7. Refunds and Payment Reversals

If a refund is approved in accordance with our Refund and Returns Policy, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

For further information about returns, cancellations, and refunds, please refer to our Refund and Returns Policy.

8. Failed or Duplicate Payments

If you believe you have been charged more than once or notice an unexpected payment relating to an order, please contact us with your order details so we can investigate.

If a payment appears as pending but your order was not completed, the pending amount may be released according to your bank or payment provider's processing times.

9. Contact Us

If you have any questions about this Payment Policy or need assistance with a payment, please contact us using the details below.

Business Name: Boxpair

Email: info@boxpair.co.uk

Address: 23, Bosden Avenue, Hazel Grove, Stockport, SK7 4LH, United Kingdom

Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM. Saturday and Sunday: Closed.

Response Time: We aim to respond to all enquiries within 24 to 48 hours.

Boxpair reserves the right to update this Payment Policy when necessary. Any updates will be published on this page.