Privacy policy
At Boxpair, we respect your privacy and want you to feel comfortable when shopping with us. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit or purchase from our website.
Information We Collect
When you browse our website, we may automatically collect certain information about your device and how you use our site. This can include your browser type, IP address, time zone, cookies, pages you visit, products you view, and how you interact with the website.
We use cookies and similar technologies to help the website work properly, remember your preferences, understand how visitors use our site, and improve your shopping experience.
When you place an order, we collect the information needed to process and deliver it. This may include your name, billing and delivery address, email address, phone number, and payment details.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and important updates
- Respond to your questions or requests
- Provide customer support
- Prevent fraud and protect our website
- Improve our website, products, and customer experience
- Understand how customers use our website
- Send marketing communications where you have chosen to receive them
We only use your information where it is necessary to provide our services, operate our website, meet legal requirements, or improve the experience we offer our customers.
Cookies
Cookies are small files stored on your device when you visit a website. We use cookies to keep our website functioning properly, remember your preferences, understand website traffic, and make your browsing experience smoother.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.
Payments & Third-Party Services
Payments and other parts of our website may be handled by trusted third-party providers, including Shopify and payment processors. These providers may process information required to complete your purchase securely.
We may also use services such as analytics and advertising tools to understand website activity and improve our marketing.
These third parties handle information according to their own privacy policies and applicable laws.
Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate Boxpair, such as payment providers, delivery partners, website providers, analytics services, and customer support tools.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, website, or legal rights.
Marketing
If you choose to receive marketing from us, we may send you information about products, offers, or updates that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include requesting access to the information we hold about you, asking us to correct or delete information, or requesting that we stop using your information for certain purposes.
If you would like to make a privacy request, please contact us using the details below.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, meeting legal requirements, and resolving disputes.
Currency & Website Preferences
Our website may use cookies or similar technology to remember your selected currency and other browsing preferences. This helps keep your shopping experience consistent as you move around the website.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes to our website, services, business practices, or legal requirements. Any updates will be posted on this page.
Children
Our website is intended for adults and is not directed towards children under the age of 18.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Business Name: Boxpair
Email: info@boxpair.co.uk
Address: 23, Bosden Avenue, Hazel Grove, Stockport, SK7 4LH, United Kingdom
Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Response Time: We aim to respond within 24 to 48 hours