Shipping policy
We want ordering from Boxpair to be simple from start to finish. We strive to provide a smooth and reliable ordering experience, with efficient processing and dependable delivery services. Please review the shipping information below to understand where we deliver, our shipping costs, delivery timelines, and order procedures.
Where We Deliver
At present, we offer shipping within the UK only.
Orders placed with delivery addresses outside the UK are not eligible for fulfilment. Please make sure your delivery address is within the UK before completing your purchase.
How Long Will My Order Take?
We aim to get your order moving as quickly as possible.
- Order Processing: 0–1 business day after successful payment
- Shipping Transit Time: Approximately 2 business days after your order has been dispatched
- Estimated Total Delivery Time: 2–3 working days from the date of purchase
Daily Order Cut-Off: 4:00 PM (GMT+00:00), London time.
Orders received after 4:00 PM will be processed on the following business day.
Please note that delivery times are estimates and can occasionally be affected by circumstances outside our control.
Tracking Your Order
Once your order has been dispatched, we’ll send you an email containing your tracking information.
You can use the tracking number to follow your parcel and check its delivery progress.
Our Delivery Partners
We work with reputable UK courier services, including Royal Mail, Evri, and DPD, to provide timely, secure, and trackable deliveries.
Tracking information will be provided once your order has been dispatched.
Need to Change Your Address?
If you’ve entered the wrong delivery address, please contact us within 24 hours of placing your order using the contact details below.
We’ll do our best to update your address before your order is shipped. Once an order has been dispatched, we’re unfortunately unable to change the delivery address.
Incorrect or Incomplete Addresses
Please double-check your delivery details before placing your order.
If a parcel is returned to us because the address provided at checkout was incorrect or incomplete, the customer will be responsible for any additional shipping costs required to re-deliver the order.
Need Help With Your Delivery?
If you have any questions about your order or delivery, please contact us. Where possible, include your order number so we can locate your order quickly.
Business Name: Boxpair
Email: info@boxpair.co.uk
Address: 23, Bosden Avenue, Hazel Grove, Stockport, SK7 4LH, United Kingdom
Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Response Time: We aim to respond within 24 to 48 hours